Select Page

Make robust digital forms in no time and seamlessly integrate them with your Employee Self Service

NSP Pilot Use case #1: Maternity Leave

Process Flow 

The process is represented by two personas:
  • Anna Kowalska (Requester)
  • Dominik Kowalski (HR Service Center Specialist)  

Workflow automation generates:

  • PDF file and stores it in Document Management System
  • S/4 HANA Service Request with category and form reference


Process Steps & Benefits

Step 1 – Service Catalog

  • An employee wants to request a maternity leave
  • She accesses the service catalog in the Employee Self Service


  • One entry point for all HR Requests
  • The service catalog can be embedded into any corporate portal (open to any technology)

Step 2 – Form selection

  • Employee navigates to Human Resources catalog and selects the „maternity leave“ service


  • Clearly structured service catalog helps the end user to easily find the request
  • Responsive design, customizable to Corporate Theme

Step 3 – Filling and Submiting

  • Maternity leave form opens
  • User fills required fields and submits the form


  • Modern, enjoyable user experience
  • Can be filled in on any device
  • Short explanation of service
  • Validation of user inputs, field help via tooltips

Step 4 – Checking ticket status

  • User enters Inbox to check if the ticket is created successfully
  • Confirmation that the form has been processed correctly
  • Service request reference number and ticket history

Step 5 – My Files 

  • User opens „My Files” tab to download PDF document generated after submiting form


  • Save the form on any device
  • Access whenever you need it

Overview of Service ticket processing in S/4HANA

List of requests

Service request is automaticly created in S/4HANA after submiting the form. The HR Service Center Specialist can find it his inbox

Service request details

  • Correctly categorized and prefilled with requester data
  • Automatically routed to the right service team
  • Linked to related business objects

    Service request description

    Service request stores the form data as machine readable JSON document for further RPA automation.

    PDF Verification

    • HR service Center Specialist opens pdf file and verify if provided information is correct

    In case of any questions, please fill in the registration form

    Does your company use SAP?

    Processing consent

    12 + 15 =

    Nearshore Services Poland
    Aleje Jerozolimskie 94
    00-807 Warszawa, Poland

    ul. Starokrakowska 133
    26-600 Radom, Poland

    7154 Wainscott Court
    Sarasota Florida 34238, USA

    +48 604 279 798

    ® Nearshore Services Poland