What is Enterprise Service Management

Enterprise Service Management covers a set of tools in order to address those organization and management challenges. It as an approach, in which  your service organization acts as a service provider for internal and external clients. Services requested by clients are clearly defined in a service catalogue and Service Level Agreements can specify how the services are delivered.

 

 

 Supported Scenarios

Human Resources	Marketing
Finance	Reporting
Controlling	IT Service
Procurement	Legal
Sales Support	Facility Management
Customer Support	Project Management Support

 

 

 

 

What is ESM@S4

– A preconfigured solution providing ready-to-run “Enterprise Service Management” capabilities in a SAP S/4 HANA environment.

– Available in modules of different scope and complexity, from “Basic service request management” to highly automated “End to end” processes, involving robotics automation (RPA) and Leonardo Artificial Intelligence services

– Consulting product delivered by NSP, containing business workshops and software services

 

Why implement ESM in S/4HANA

Implementing ESM in S/4HANA allows you to use integrated solution in one S/4HANA on premise system with:

– Direct access to all Enterprise Resource Planning data
– ERP Master Data in Service Requests
– Vendor master
– Customer master
– Finance master data (GL accounts, Assets, etc.)
– Controlling master data (Cost centers, etc.)
– Equipment master

Furthermore, it is possible to reuse of transnational data in Service Requests.

There is no need for further interfaces – middleware, Remote Function Call.

Last but not least, it helps to lower investment costs and increase ROI.

  

Business Benefits

– Single sign-on
– Simplified IT landscape
– Central working environment
– Unified look & feel
– Process standardization
– Process automation
– Governance and compliance
– Lower TCO
– Lower training costs
– Scalability

 

 

More information on ESM@S4 you can find here.