enterprise service management
Do you manage Shared Service Center and struggle with missing process organization, delivery quality, resources and process optimization – please find below our proposal for ESM@S4 solution.
This is Enterprise Service Management and SAP S/4HANA unique combination – to help you make your Shared Service Center organization well managed, harmonized and efficient in your service delivery.
Enterprise Service Management introduces set of tools in order to address organization and management challenges of process standardization and optimization, service quality, delivery and automation.
Implementing ESM@S4 allows you to derive tangible benefits such as:
– consistent service catalogue
– service level agreement management
– customer satisfaction improvement
– process automation
In cosequence removes unnecessary manual efforts and thus reduces operational costs with the help of single, integrated, multichannel environment supporting different business scenarios as:
– HR process,
– Finance process,
– IT service process,
– Purchasing process,
– Marketing process
– Customer service process.
For more information, please register in the below form and we will send you materials via mail.