NSP Pilot Use case #1: Maternity Leave

Process Flow 

The process is represented by two personas:

• Anna Kowalska (Requester)

• Dominik Kowalski (HR Service Center Specialist)  

Workflow automation generates:

• PDF file and stores it in Document Management System

• S/4 HANA Service Request with category and form reference

Process Steps & Benefits

Step 1 – Service Catalog

• An employee wants to request a maternity leave

• She accesses the service catalog in the Employee Self Service

Benefits

• One entry point for all HR Requests

• The service catalog can be embedded into any corporate portal (open to any technology)

Step 2 – Form selection

• Employee navigates to Human Resources catalog and selects the „maternity leave“ service

Benefits

• Clearly structured service catalog helps the end user to easily find the request

• Responsive design, customizable to Corporate Theme

Step 3 – Filling and Submiting

• Maternity leave form opens

• User fills required fields and submits the form

Benefits

• Modern, enjoyable user experience

• Can be filled in on any device

• Short explanation of service

• Validation of user inputs, field help via tooltips

Step 4 – Checking ticket status

• User enters Inbox to check if the ticket is created successfully

Benefits

• Confirmation that the form has been processed correctly

• Service request reference number and ticket history

Step 5 – My Files 

• User opens „My Files” tab to download PDF document generated after submiting form

Benefits

• Save the form on any device

• Access whenever you need it

Overview of Service ticket processing in S/4HANA

List of requests

Service request is automaticly created in S/4HANA after submiting the form. The HR Service Center Specialist can find it his inbox

Service request details

• Correctly categorized and prefilled with requester data

• Automatically routed to the right service team

• Linked to related business objects

Service request description

Service request stores the form data as machine readable JSON document for further RPA automation.

PDF Verification

• HR service Center Specialist opens pdf file and verify if provided information is correct